Reference

Everything You've Been Meaning to Ask Us

Whether you're sorting out a PayPal deposit, figuring out how withdrawals clear, or just getting your account set up for the first time, these are the questions we hear most often — answered straight, the way we'd tell a friend.

Account SetupDeposits & WithdrawalsPayment MethodsAccess by StateAccount Security
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resorrs Everything You've Been Meaning to Ask Us
PLATFORM AT A GLANCE

What the Account Experience Looks Like

3
Local payment methods: PayPal, Venmo, Play+
Web + Mobile
Account access via browser or mobile app
SSL
Encrypted account sessions on every login
EN-US
English-language support for US account holders
resorrs Start Here Before You Contact Support

Start Here Before You Contact Support

Most account questions have a faster path than opening a chat window. This FAQ covers the situations that come up most often — things like linking your PayPal, loading a Play+ prepaid card, sending a Venmo withdrawal, and what happens when identity verification is required. We've organized answers around the steps you actually take inside your account, not around abstract categories. If

you're in Pittsburgh and want to know whether your state is eligible, or you're checking why a Venmo transfer is showing pending, start here. Where an answer depends on your specific account state or eligible region, we'll tell you that directly and point you to the right support channel. Access to sports betting and casino features depends on state law and is

available only where local law permits.

  • PayPal
  • Venmo
  • Play+
WHY ANSWERS MATTER HERE

How We Keep This FAQ Accurate and Useful

A FAQ that drifts out of date is worse than no FAQ. We pull these answers from the same account-operations team that handles live support, so what's written here reflects how the platform actually behaves today — not how it was configured two product cycles ago. Payment rails, verification steps, and state-access rules change; when they do, this page changes with them.

Written by Account Ops

Every answer here comes from the same team that fields live account questions — not a contractor working from a generic template or an older version of the platform.

Payment Steps Are Verified

PayPal, Venmo, and Play+ deposit and withdrawal steps are tested against the live wallet before they're published here so the process you read is the process that works.

State Access Is Framed Correctly

We never claim nationwide availability. Where an answer touches on access, we say it depends on your state and eligible region — because that's the accurate, honest answer.

Updated When the Product Changes

Account flows, payment limits, and verification requirements evolve. When the product team ships a change, the FAQ team updates the relevant answers in the same sprint.

REACH THE RIGHT TEAM

Find the Support Path That Fits Your Question

Not every question belongs in a chat queue. Payment questions tied to PayPal or Play+ often resolve faster through the account wallet screen, while identity verification issues need a direct support ticket so our team can pull your file. Live chat handles general account questions during staffed hours; for anything involving a held withdrawal or a state-eligibility check, email gets you a written record of the response.

Live Chat Fastest for general account questions and login help. Available through the support icon inside your account dashboard on web or mobile.
Email Support Use email when you need a paper trail — identity verification issues, withdrawal holds, or state-eligibility questions handled by the account team.
Account Wallet Help Payment-specific issues with PayPal, Venmo, or Play+ often resolve directly from the wallet screen. Check the status panel before opening a ticket.

The Questions We Hear Most Often

These cover the situations that generate the most contacts to our support team. Read through before opening a ticket — there's a good chance your answer is already here, and it's faster than a queue.

Go to your account wallet, select PayPal from the deposit options, enter the amount, and authorize the transfer inside the PayPal app. The funds appear in your account balance once PayPal confirms the authorization, which typically takes under a minute.

Yes, Venmo withdrawals are available for eligible accounts. Select Venmo in the withdrawal panel, confirm the amount, and the transfer initiates on our end. Timing after that depends on Venmo's processing, not ours — check your Venmo app for status updates.

Play+ is a prepaid card account you can load and use for deposits and withdrawals. Link it once inside your account wallet, then select it at the deposit or withdrawal screen. It's useful if you prefer to keep your gaming funds separate from your main checking account.

Withdrawals go through an identity verification step before funds are released. If your ID documents haven't been confirmed yet, the withdrawal will hold at pending status until that clears. Upload your documents through the account verification section and contact support by email if the hold continues after approval.

Access depends on your state and what local law permits. We don't claim availability everywhere in the US. Check the state-eligibility notice shown at login — it reflects the current supported regions. If your state isn't eligible, the platform will tell you at that point.

Your account works through the mobile browser without a separate download required. Open resorrs on your phone, log in, and the layout adjusts for your screen. If a native app is available for your device, the download link shows in the account menu under mobile access.
Reference

FAQ

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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